website support contracts key points

website support contracts key points

1) 1 meeting per month maximum, reasonable request of either party

on mutual discussion

2) 60 days notice before terminate the service

A party requesting a management meeting shall give to the other party at least 15 Business Days' written notice of the meeting.

3) weekly backup

4) price excluding tax

5) timesheet copy of monthlh

6) Either party may terminate this Agreement by giving to the other party not less than 60 days' written notice of termination, expiring before the end of 12 months’ end of the Minimum Term or before the end of 12 months’ of any subsequent renewed term.

 

7) max  25 hours per month

8) Issue fix/debug

 

(a) critical: 1 Business Hour;

(b) serious: 4 Business Hours;

(c) moderate: 1 Business Day; and

(d) minor: 5 Business Days.

 

 

 

There are 4 Packages available towards Annual Maintenance Charges

Feature

Bronze

Silver

Gold

Platinum

Price

10%

12.5%

15%

20%

Type

Remote

Remote

Remote

Remote

Bug fixing

Yes

Yes

Yes

Yes

Enhancement

No

Yes

Yes

Yes

New development

No

No

No

Yes

Time

Monday to Friday

9:00 AM – 6:00 PM

Monday to Friday

9:00 AM – 6:00 PM

24 hours excludes holidays

24 Hours – 365 Days

Monthly hours 20 30 40 50 

By  asifjans    31-Jan-2019

Solutions and sugestions


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